We Make Things Right — Not Complicated
At NACA Pickleball, we stand behind the quality of every paddle, accessory, and product that leaves our factory. While our aim is to get it right the first time, we understand that sometimes things don’t go as planned. This Return & Replacement Policy is designed to be clear, fair, and easy to follow.
① What’s Covered
We accept returns or offer replacements in the following cases:
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You received a damaged or defective product
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The item delivered does not match your confirmed order or approved sample
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There’s a quality issue that affects performance or usability
📌 Note: Due to the nature of custom-manufactured products (OEM/ODM), personalized items may not be eligible for general returns unless they are faulty.
② Return Window
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Return requests must be made within 7 days of receiving the product.
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For defects or shipping damage, contact us within 3 days with photos.
We value speed — the sooner you let us know, the faster we can fix it.
③ How to Start a Return or Replacement
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Email our team at [your email] with your order number, a short description of the issue, and clear photos if applicable.
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Our customer service will respond within 1–2 business days.
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If eligible, we’ll guide you through the return or arrange a new shipment.
In some cases, we may not require the item to be shipped back.
④ Custom Product Return Policy
For customized paddles or accessories, returns are generally not accepted unless:
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There’s a manufacturing defect
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The product differs significantly from the approved sample/specifications
To avoid misunderstandings, we always encourage confirming all design details before production begins.
⑤ Shipping Responsibility
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For defective or incorrect items: We cover the cost of return shipping or replacement.
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For non-defect reasons (e.g., customer changed mind): Shipping costs are not refundable.
We do not accept freight-collect returns unless pre-authorized.
⑥ Refunds or Replacements
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Approved refunds are typically processed within 5–10 business days.
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For replacements, we’ll ship the corrected item as soon as production or inventory allows.
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Refunds will be returned to the original payment method unless otherwise agreed.
⑦ Let’s Talk First
Before initiating a return, we strongly recommend reaching out to our support team. Many small issues can be solved quickly with a simple solution — without needing a full return.